![]() ![]() "I was feeling very impatient by then because I figured that if they were in the packing stage, it would be intercepted and it wouldn't actually even be sent from the warehouse." I tried the phone number again and then sent an email, and the email came back and said 'thank you for sending your email, please be notified that we will be in touch within two to four business days'. "Every option was not an option that was relevant to my concern and my issue. "I tried to contact The Iconic via phone call first, but there was no answer except for a pre-recorded message saying 'due to the busy time of year we have turned our phone lines off, please message', so I went through to the live chat," she said. The order showed Ms O'Donoghue had purchased a Dyson hair styling tool for $699, and had paid an extra $4.95 for express delivery, but was to be delivered to a person she did not know at a location in Melbourne's west.Īfter confirming the total amount of $703.95 had been deducted from her account by The Iconic, Ms O'Donoghue contacted her bank to put a hold on the transaction before attempting to get in touch with the online retailer with little success. Perth resident Helen O'Donoghue has not shopped with The Iconic since 2021, but fell victim to an unauthorised transaction on January 2 after receiving an order confirmation email at 3:30am. The Iconic confirmed affected customers would be compensated after the ABC contacted the online retailer with a series of detailed questions on Tuesday afternoon.Ī statement by the company confirmed that the online retailer had "recently seen an increase in fraudulent account login attempts", but did not provide a timeline. ![]() This includes some customers who had reported account breaches and fraudulent transactions made since late November, and as recently as Monday this week. Since then, the ABC has contacted over a dozen angry customers who had vented their frustrations via social media platforms. The ABC first became aware of a potential issue in late November, after this reporter was unable to access their account, but did not have any fraudulent orders made. Furious customers have taken to social media and online forums to express their frustrations over the issue, and the difficulties in contacting the fashion and lifestyle retailer and getting a timely response.
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